They sit down, spot your QR code and scan it
Your CoffeesUp QR code lives wherever your customers are — a tent card on every table, a sticker on the window, a card on the outside tables on the pavement. They point their phone camera at it. That's it. No app to download, no account to create. Your full drinks menu opens instantly in their browser. Takeaway customers get the same page from your link, tapped on the walk over.
They build their drink exactly how they like it
Espresso, filter, cold brew, matcha, cake, brunch — with photos, descriptions and prices, right there on their phone. Oat or almond, decaf, an extra shot, hazelnut syrup, extra hot, small or large: they tap every option themselves, with or without a price uplift. Nothing gets misheard over the grinder, and nobody has to catch anyone's eye to order.
They pay there and then — card, phone, or Apple Pay
When the basket's ready, they pay securely from their seat or from the pavement outside. Card, Apple Pay, Google Pay — whatever they've got, through SumUp, PayPal or Stripe, confirmed in seconds. No reaching across the counter for the card machine, no £2.80 contactless dance, no walkouts — every coffee is paid for before the barista starts it.
It lands on the barista screen instantly
The moment payment clears, the order hits your barista screen — a large, colour-coded display showing every live order in the order it was placed. Table number on sit-in orders, collection time on takeaways, every milk and syrup spelled out in full, and a timer showing how long it's been waiting. No paper tickets curling on the machine, no cups scrawled in marker, no arguments about who was next.
Put a collection screen above the hatch
As well as the barista screen for your team, CoffeesUp includes a public-facing display you can open on any spare screen — a tablet, a monitor, an old TV. Mount it above the collection point so everyone can see their name move from making to ready without asking. No login required, no shouting “flat white for Dave” over the steam wand, and no crowd hovering at the hatch. Run as many screens as you like.
One tap moves the order down the bar
As the barista works through it, a single tap moves the order along — Received, Being Made, Almost Ready, Ready. The customer watches the status change live on their phone, whether they're at table six or still two streets away. Nobody has to shout a name over the grinder, and nobody stands at the counter asking how long it'll be.
Their phone buzzes the moment it's ready
When you mark an order Ready, two things happen automatically: the live status page updates instantly in their browser, and an email lands on their phone. No app needed, no account to log in to. Takeaway customers know exactly when to walk in — so they arrive as the coffee hits the hatch instead of standing there watching it go cold.
Carried to the table — or picked up and gone
For sit-in, your team walks the drinks straight to the table number on the ticket. For takeaway, the customer walks in when their phone says ready, picks it up and leaves. Either way it was already paid for, it was exactly what they tapped, and nobody stood in a queue. They get on with their day. You get on with the next cup.
